COMPLIMENTARY SHIPPING & RETURNS

We offer complimentary shipping within the United States. International orders incur shipping fees. Once your order has been delivered to the courier, you will receive a shipping confirmation email with tracking details. Please note that ROEN is not responsible for any unanticipated delays beyond our control.

Shipping & Delivery

• Standard Delivery: Please allow 5-7 business days for standard shipping.
• Express Delivery: Orders placed by 8:00 AM EST, Monday–Thursday, will arrive in 2 business days, excluding weekends and public holidays.

For engagement rings, bespoke pieces, or additional services, please allow review the stated timelines per product.

If you have any questions or require assistance, please contact our Client Services Team at hello@roen.nyc, and we will be happy to assist.

Our team is available Monday–Friday, 9 AM – 5:30 PM EST.

For more details, please visit our Refund Policy.

• For ready to ship pieces, please allow 1-2 business days for processing, plus shipping time.
• For made to order pieces, please allow 10 business days for processing, plus shipping time. Made to order pieces will typically ship the same day they are completed.
• Orders placed on weekends and major holidays will be processed the next business day.
• We do not deliver on weekends or holidays.
• During peak and holiday seasons, there may be processing and shipping delays.
• Please note that shipping times are not guaranteed and do not account for order processing time.
• We are unable to ship to PO boxes.

• International orders are subject to destination country's shipping taxes, customs, duties, and fees.
• The recipient is responsible for all import fees, which will be collected upon delivery.
• If your country is not listed, please email hello@roen.nyc to arrange a purchase with a sales representative.