Terms & Privacy

ROEN Terms & Privacy Policy

Terms of Service

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

This website is operated by ROEN. Throughout the site, the terms "we," "us," and "our" refer to ROEN. ROEN offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service," "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

We provide a phone number on our website for customers to reach out to us first with their inquiries. The website and first message the contact receives will state that: By starting a text conversation, you are agreeing to receive conversational messages from Turtle Rock Holdings LLC. Msg & data rates may apply. Msg frequency varies. Opt out at any time by replying STOP or clicking the unsubscribe link (where available). Reply HELP for help. Privacy Policy https://roen.nyc/pages/terms-privacy & Terms.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Section 1 - Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

A breach or violation of any of the Terms will result in an immediate termination of your Services.

Section 2 - General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information) may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

Section 3 - Accuracy, Completeness, and Timeliness of Information

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information.

Section 4 - Force Majeure

ROEN is not liable for any failure to perform due to causes beyond our reasonable control, including but not limited to: natural disasters, pandemics, labor strikes, cyberattacks, supply chain disruptions, or government regulations.

Section 5 - Intellectual Property Rights

All designs, images, logos, trademarks, and product descriptions on our site are the intellectual property of ROEN. Unauthorized use, reproduction, or resale of ROEN’s intellectual property without written permission is strictly prohibited. If you believe content has been used improperly, please submit a DMCA request to hello@roen.nyc.

Section 6 - Payment & Fraud Protection

• ROEN reserves the right to dispute fraudulent chargebacks and may take legal action if necessary.

• High-value orders may require additional identity verification to prevent fraud.

• Customers are responsible for any applicable taxes, duties, and import fees.

Section 7 - Shipping & Returns

• ROEN is not responsible for delays, incorrect addresses, or lost/stolen packages once marked "Delivered" by the carrier.

• High-value orders may require signature confirmation.

• International shipments may be subject to customs inspections, and ROEN is not liable for customs-related fees or rejections.

Section 8 - User-Generated Content & Social Media Policy

• By tagging "@roen.nyc" on social media, you grant ROEN permission to feature your content in marketing materials.

• ROEN reserves the right to remove offensive or inappropriate content from its platforms.

Section 9 - Governing Law & Dispute Resolution

• These Terms are governed by the laws of the State of New York.

• Any disputes shall be resolved through arbitration, except where prohibited by law.

Section 10 - Jewelry Insurance Recommendation

We strongly recommend that customers purchase independent insurance coverage for high-value jewelry. ROEN is not liable for loss, theft, or damage after an order is marked "Delivered."

For any questions or concerns, contact hello@roen.nyc.