ROEN promises to deliver your fine jewelry without any quality defects. We do our best to ensure your pieces arrive in perfect condition. Should your piece arrive with a defect, please do not hesitate to contact our Client Care team at hello@roen.nyc and we'll promptly rectify the issue for you.

At ROEN, we are confident in the craftsmanship of our jewelry and extend a complimentary 90-day limited warranty to all fine jewelry purchases made within the United States. This warranty safeguards against any quality defects resulting from manufacturing faults, including loose diamonds or prongs, missing pavé stones, broken clasps and/or broken soft chains.

Our warranty does not cover issues that arise from normal wear and tear, including but not limited to: scratches, dents, stretched or kinked chains, misshapen bands, or cracked stones. Resizes, lost or stolen pieces are also not covered by this warranty.

After the 90-day warranty, repairs can be made on a case by case basis and will incur a fee.

Please note that any work performed on our pieces by anyone outside of ROEN will void this warranty.

When you create your engagement ring with ROEN, you become part of our family. Each piece is crafted to the highest standards of craftsmanship, and we stand behind it with ongoing care and service for years to come.

We offer complimentary repair for any manufacturing defects discovered after purchase. Should your piece ever require attention due to wear or impact, our atelier can assess and restore it for a repair fee where possible. Examples of client-related damage include bent prongs or clasps, distorted metal, cracked stones, or other impact-related issues.

ROEN also provides complimentary polishing and cleaning to help maintain the beauty of your piece over time. You’re welcome to drop off your jewelry at our New York atelier, or ship it to us securely using insured delivery.

We strongly recommend insuring your jewelry, as ROEN does not replace lost or damaged diamonds or gemstones.

We strongly recommend insuring your pieces, as we do not replace lost diamonds.

Your ROEN Limited Warranty does not cover, notably:

• Issues that arise from normal wear and tear, including but not limited to: scratches, dents, stretched or kinked chains, misshapen bands, or cracked stones. Resizes, lost or stolen pieces are also not covered by this warranty.
• If your piece has been damaged from normal wear and tear we’ll assess and let you know about the labor costs and material fees associated with your repair service.
• defects and damages resulting from misuse or negligence, or from accident.
• pieces after they are repaired by another jeweler, we cannot warranty their work and your warranty is void. However, we can still help with future repairs.
• The loss of center stones or stones that are valued at $500 or more.
• Ring replacement if the entire ring is lost or stolen. 

Shipping:

• If you live in the Domestic US you are responsible for shipping to and from our store.
• You may use your own courier or purchase a prepaid label from our store which includes 100% insurance coverage for your items in the event the package is damaged, lost, or stolen. 
• If you are an international client you will be responsible for all shipping, and applicable duty or VAT taxes.