Frequently Asked Questions
ROEN's bespoke jewelry is 100% hand-made in NYC by master-craftsmen who create rings for some of the most coveted jewelry houses.
As with ROEN Bespoke products, each ready-to-buy ring is meticulously crafted to perfectly suit your chosen diamond and ring size. Due to the highly personalized nature of these pieces, all ready-to-buy rings are considered final sale and are not eligible for exchange or return.
We take immense pride in our craftsmanship and stand behind the quality of every ring we create. Each piece undergoes rigorous quality control to ensure it meets our exacting standards, and we are confident in its enduring excellence. For added peace of mind, we offer an excellent warranty that reflects our commitment to lasting craftsmanship. Learn more about our coverage here: ROEN Fine Jewelry Warranty.
If you would like to customize a ROEN design, please get in touch with us at bespoke@roen.nyc
ROEN's master jewelers are artisans of the highest caliber, with decades of experience crafting for the world’s most esteemed maisons. Their expertise spans generations, combining time-honored techniques with cutting-edge innovation to achieve unparalleled precision and artistry.
Each piece is meticulously crafted to meet the highest standards of luxury, ensuring that every ROEN creation reflects the same level of excellence found in the most prestigious ateliers worldwide.
ROEN offers private showings by appointment in New York City. Reserve your spot today.
Yes! We work with:
- natural gemstones
- natural fancy colored diamonds
- lab created fancy colored diamonds
ROEN currently does not work with lab created gemstones, unless you'd like to bring your own in for us to set!
Absolutely! Whether it’s an heirloom, a reset, or another special piece, ROEN is delighted to craft a custom setting for your diamond or gemstone.
Our resetting fee is $200 plus the setting price, which reflects the meticulous craftsmanship and thoughtful design expertise dedicated to creating a piece that perfectly aligns with your vision.
Get in touch about your resetting project with us at bespoke@roen.nyc