Ready to Buy | LAGUNA Solitaire + Lab Created Antique Cushion

ROEN highly recommends that you select your stone at least 8-10 weeks before you need your ring in hand. 

Production of a bespoke piece takes approximately 2 weeks, but how long you need to select your stone and design your ring, is up to you.

On average, clients take about 8-10 weeks for the entire process.

Select your metal, ring size and stone color and we will create a setting perfectly customized for your hand selected diamond – it's that easy!

Your ROEN ready-to-buy ring is provided with 1 complimentary resizing.

ROEN stands behind the quality of our products and we guarantee repair of manufacturing defects for the entire lifespan of your engagement rings, wedding rings, and bespoke jewelry pieces.

If a product is damaged by the customer, a repair fee will be applied if it can be fixed. Examples of customer-inflicted damage include bent prongs or clasps, distorted metal, cracked diamonds, or other impact-related issues.

We also provide complimentary polishing and cleaning services for the lifetime of the product. You can drop off your items at our NYC office any time, or if you prefer to ship them for cleaning, please ensure they are sent with insured shipping.

We strongly recommend insuring your pieces, as we do not replace lost diamonds.

Your ROEN Limited Warranty does not cover, notably:

• Issues that arise from normal wear and tear, including but not limited to: scratches, dents, stretched or kinked chains, misshapen bands, or cracked stones. Resizes, lost or stolen pieces are also not covered by this warranty.
• If your piece has been damaged from normal wear and tear we’ll assess and let you know about the labor costs and material fees associated with your repair service.
• defects and damages resulting from misuse or negligence, or from accident.
• pieces after they are repaired by another jeweler, we cannot warranty their work and your warranty is void. However, we can still help with future repairs.
• The loss of center stones or stones that are valued at $500 or more.
• Ring replacement if the entire ring is lost or stolen. 

Shipping:

• If you live in the Domestic US you are responsible for shipping to and from our store.
• You may use your own courier or purchase a prepaid label from our store which includes 100% insurance coverage for your items in the event the package is damaged, lost, or stolen. 
• If you are an international client you will be responsible for all shipping, and applicable duty or VAT taxes.