- For ready to ship pieces, please allow 1-2 business days for processing, plus shipping time.
- For made to order pieces, please allow 10 business days for processing, plus shipping time. Made to order pieces will typically ship the same day they are completed.
- Orders placed on weekends and major holidays will be processed the next business day.
- We do not deliver on weekends or holidays.
- During peak and holiday seasons, there may be processing and shipping delays.
- Please note that shipping times are not guaranteed and do not account for order processing time.
- We are unable to ship to PO boxes.
Domestic US Shipping
- Shipping is complimentary for all ROEN orders in the United States.
- Once your order has been processed, you will receive an email with tracking information and your carrier information.
- For information about returns, click here.
- International orders are subject to destination country's shipping taxes, customs, duties, and fees.
- The recipient is responsible for all import fees, which will be collected upon delivery.
- We ship to a concise list of countries outside the United States.
- If your country is not listed, please email firstname.lastname@example.org to arrange your purchase with a sales representative.
- Orders valued $1000+ USD may require a signature upon delivery.