📲 Product Questions? Text Us – ‪(212) 287-9126‬

📲 Product Questions? Bespoke Inquiries? Text Us – ‪(212) 287-9126‬

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  • For ready to ship pieces, please allow 1-2 business days for processing, plus shipping time.
  • For made to order pieces, please allow 10 business days for processing, plus shipping time. Made to order pieces will typically ship the same day they are completed.
  • Orders placed on weekends and major holidays will be processed the next business day.
  • We do not deliver on weekends or holidays.
  • During peak and holiday seasons, there may be processing and shipping delays.
  • Please note that shipping times are not guaranteed and do not account for order processing time.
  • We are unable to ship to PO boxes.

Domestic US Shipping

  • Shipping is complimentary for all ROEN orders in the United States.
  • Once your order has been processed, you will receive an email with tracking information and your carrier information.
  • For information about returns, click here.

International Shipping

  • International orders are subject to destination country's shipping taxes, customs, duties, and fees.
  • The recipient is responsible for all import fees, which will be collected upon delivery.
  • We ship to a concise list of countries outside the United States.
  • If your country is not listed, please email hello@roen.nyc to arrange your purchase with a sales representative.

Signature Requirement

  • Orders valued $1000+ USD may require a signature upon delivery.